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Our policy on refunds for donations, event registrations, and merchandise.
Donations made to the Igbo Union are non-refundable. As a community-supported organization, every contribution directly funds our cultural, educational, and community programs.
For paid event registrations, refund requests must be submitted in writing at least 14 days before the event date. Approved refunds will be issued to the original payment method.
Merchandise is made specifically for each order. We do not accept returns or exchanges for buyer's remorse, an incorrect size or color selection, or a change of mind. Please review the product options and size guide before checkout.
If an item arrives damaged, defective, or misprinted, contact us within 30 days after delivery. Include your order reference, a description of the problem, and clear photos of the item and packaging. We will review the claim with Printful and, when approved, arrange a replacement or refund for the affected item.
For a shipment that appears lost, contact us within 30 days after the estimated delivery date shown by the carrier. Delivery delays alone do not automatically qualify for a refund. Orders returned because of an incomplete or incorrect address may require a new delivery charge.
To request help, contact us at the address listed in the footer with your private order reference. Approved payment refunds are returned through Stripe to the original payment method. Bank processing time may vary.